Refund & Cancellation Policy

Last updated 5 June 2026

We want the day to be worth it. If your plans change, you have options: a refund if it is far enough ahead, a free transfer of your seat to a colleague, or a move to a later session. Here are the details.

Cancelling your ticket

Because your ticket is for an event on a specific date, the usual 14-day cooling-off right for online purchases does not apply. Instead, our own policy gives you these options:

More than 30 days before your session: a full refund.
15 to 30 days before: a 50% refund, or transfer the full value to a later session.
14 days or fewer before: no refund, but you can still pass your seat to a colleague or move to a later session, subject to space.

Giving your seat to a colleague

You can transfer your seat to someone else from your business at any time up to 48 hours before the session, free of charge. Just email us their name and email so we can prepare their materials.

Moving to a later session

If you give us at least 14 days' notice, we will do our best to move you to a later session in the intake, subject to availability. Moves are limited to one per ticket.

The Annual Pass

The Annual Pass covers all three sessions in your intake. If you cancel the whole pass more than 30 days before the first session, you get a full refund. Once you have attended a session, that session's value is non-refundable, and the rest is refundable on the same timescales as above.

If we cancel or reschedule

If we cancel a session and cannot offer you a suitable alternative date, we will refund what you paid for it in full. If we reschedule, your ticket carries over to the new date. Either way, we cannot cover any travel or accommodation you have booked, so please keep those arrangements flexible.

No-shows

If you do not attend, and have not cancelled or transferred in line with this policy, the ticket is non-refundable.

The monthly subscription

The optional membership renews monthly. You can cancel at any time and it stops at the end of your current paid month. We do not refund part-months.

How refunds are paid

Approved refunds go back to your original payment method through Stripe, usually within 5 to 10 working days. If you paid with Klarna, your refund is processed back through Klarna, and until it is, you remain responsible to Klarna under their terms.

How to ask

Email hello@aiagentworkshops.co.uk with your order details and what you would like to do, and we will sort it out.